We take full responsibility for all the damage or fault that was done during the production process or before the item was sent out.
In case you receive a faulty product we suggest you choose the simple product exchange process as follows:
Contact our customer service within 10 days from the receipt of the faulty item. You can reach us via email or social media and we will guide you through the process.
Describe the problem and attach a photo for proof. This will help us identify the problem.
Our team will examine the complaint and reply within 48 hours. If approved, we will offer an exchange that will be delivered at our expense.
The item has to be returned in the same condition as it was received and it has to be in the original packaging.
Once we receive the returned item, we examine it, check the fault and then send you the exchange item.
At Zendre we are committed to produce excellent quality goods, which are both long lasting and reliable. We believe in our products and we do all we can to satisfy our customers’ needs.
Complaints
Zendre aims to provide its customers the best customer service. We would like to emphasise though that we can not take any responsibilities for the shipping damage of the items.In case you receive an item that was damaged while shipping we recommend you to turn to the transport company with your complaint. As the shipping of our products is beyond our control, we can not take responsibility for the shipping damage. Furthermore we do not exchange items that were damaged, torn, stretched or stained whilst wearing. We suggest you follow the care instructions on the label of the items, that way you can ensure that the item lasts longer. In case any other problems arise with the product we will be glad to help you .Please contact our customer service at support@zendre.shop and we will do everything to find the best solution to your problem.Thank you for your understanding and cooperation in connection with the damaged items and with our exchange policy. Our customers’ satisfaction is our priority and our aim is to offer quality goods and excellent service. You can read more about the exchange of items in the exchange policy section.